Guarantee & Warranty | SafetyHQ - The Workplace Safety and Personal Protective Equipment Specialists
The SafetyHQ Guarantee
At SafetyHQ customer satisfaction is our priority.
Our support team, who are on hand to assist you with pre and after sales service, are experts in safety industry.
We don’t just sell safety products but offer a workplace safety service where products are an integral part of the total safety solution.
Our members are some of the most experienced experts in the safety industry that can draw on their own experience and knowledge to help their customers overcome any danger that may be present in their workplace.
In the unlikely event that your item arrives damaged or is not as described we will immediately organise a free return and offer you a replacement or full refund.
If for any reason you feel less than 100% fully satisfied with our service please let us know so we can address your concerns.
Please contact us with your order details as soon as possible and we will do everything that we can to fix the situation in prompt and friendly manner.
All products sold on SafetyHQ are covered by warranty.
If an item is considered by the buyer to be faulty please contact us first for troubleshooting assistance in case the fault relates to factors such as installation or components not included but directly related to the use of your product.
If all troubleshooting tips fail the product warranty will be honoured as per the manufacturer’s warranty policy which may involve a refund, replacement or repair at the manufacturer’s discretion depending on the severity of the fault.
You will also need a copy of your original proof of purchase.